Refund policy

Refund and Cancellation Policy

Thank you for choosing The Purrrinting Company LLC for your printing needs. We are committed to providing you with top-notch printing services and products. Please review our refund and cancellation policy outlined below:

Refunds:

  1. Eligibility for Refund:

    • Refunds will only be considered for non-custom orders under the following circumstances:
      • The product received is damaged, defective, or incorrect.
      • The product does not meet the specifications provided at the time of ordering.
    • Custom orders are not eligible for refunds but will be reprinted in case of production issues not caused by errors in the customer's design.

  2. How to Request a Refund:

    • To request a refund for non-custom orders, please contact our customer service team at 310.658.0755 or email us at thepurrintingcompany@gmail.com with your order number and details of the issue.
    • Please include clear photographic evidence of any damage or defects to expedite the refund process.

  3. Refund Process:

    • Upon approval, refunds will be issued using the original payment method within 30 business days.
    • Refunds are subject to deduction of any applicable discounts and non-refundable shipping charges.

Cancellations:

  1. Cancellation Deadline:

    • Orders can be canceled within 4 hours of placing the order, provided no production has commenced.
    • After 4 hours, cancellations are not possible unless exceptional circumstances apply.

  2. Cancellation Procedure:

    • To cancel an order, please call 310.658.0755 immediately upon deciding to cancel.
    • Alternatively, you can email us at thepurrintingcompany@gmail.com with the subject line: CANCEL ORDER, including your order number.

Note: Any cancellations beyond the specified timeframe or for custom orders will not be accepted. By placing an order with The Purrrinting Company LLC, you agree to adhere to the terms and conditions outlined in this policy.

For further inquiries or assistance, please don't hesitate to contact our customer service team. We appreciate your cooperation and understanding.

Please Note: This policy is subject to change without prior notice. For the most up-to-date information, please refer to our website or contact our customer service team.